Shipping policy

Vinoka - Shipping policy


At VINOKA a Brand of KVH HOME UTILITIES PRIVATE LIMITED, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our delivery timelines, charges, and other procedures.

 

Domestic Shipping (Within India)

 

  • Free Shipping: We offer free shipping on all orders above ₹399 within India.

  • Delivery Time: Orders are  delivered within 15 days from the date of dispatch. However, delivery time may vary due to unforeseen circumstances.

  • Order Processing: Orders are processed and dispatched within 3-4 working days of placing the order, subject to stock availability.

  • Courier Partners: We work with leading logistics providers of india to ensure  timely and reliable delivery of your orders.

 

International Shipping

 

  • Shipping Charges: International shipping is chargeable and may vary based on the destination. The exact shipping charges will be calculated at checkout.

  • Delivery Time: International orders can take up to 25 working days to be delivered, depending on the location and customs clearance.

  • Custom Duties & Taxes: Any custom duties, import taxes, or other charges imposed by the recipient's country are not included in the shipping charges. These fees must be paid directly by the customer to the courier company at the time of delivery.

  • Non-Delivery Assistance: If your order is not delivered within the estimated timeframe, please contact us at support@vinoka.in

 

Order Tracking

 

  • Once your order is shipped, a tracking link will be shared via email/SMS so you can monitor the shipment's progress.

  • If you do not receive your tracking details within 3 days of placing the order, please contact our customer support.

 

Important Information

 

  • If your delivery status shows “Delivered” but you have not received the package, please inform us within 24 hours of the status update. After 48 hours, courier companies do not accept any Proof of Delivery (POD) disputes.

  • We are not responsible for delays caused due to natural calamities, strikes, lockdowns, or other unforeseen events.

  • If a shipment is returned due to an incorrect address, refusal, or multiple failed delivery attempts, the reshipping cost will be borne by the customer. Please note, in case of a refund request, the shipping charges will be deducted from the total paid amount prior to initiating the refund. 

 

For any queries or concerns regarding shipping, feel free to contact us at support@vinoka.in

We appreciate your trust in VINOKA and look forward to serving you!