Privacy policy
Privacy Policy – Vinoka
Effective Date: 26-02-2026
VINOKA a Brand of KVH HOME UTILITIES PRIVATE LIMITED (“Vinoka”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit or make a purchase from www.vinoka.in (“Website”).
By accessing or using our Website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
1. Personal Information
When you interact with our Website, place an order, or contact us, we may collect:
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Name
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Email address
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Phone number
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Shipping and billing address
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Order and transaction details
2. Payment Information
Payments are processed through secure third-party payment gateways.
we do not store your credit/debit card or UPI details.
3. Automatically Collected Information
When you browse our Website, we may automatically collect:
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IP address
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Device type, browser type
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Pages viewed, time spent, referring URLs
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Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver products and services
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Communicate order updates and customer support responses
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Send promotional offers, product updates, and marketing communications
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Improve our Website, products, and user experience
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Prevent fraud, misuse, and unauthorized access
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Comply with legal and regulatory requirements
Marketing Communications & Consent
By providing your contact details, you consent to receive communications from our side via email, SMS, WhatsApp, or phone calls, including promotional messages.
You may opt out at any time by:
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Clicking the “unsubscribe” link in emails
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Replying “STOP” to SMS/WhatsApp messages
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Contacting our customer support.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential website functionality
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Analyze website traffic and usage
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Personalize content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.
Sharing of Information
We may share your information with trusted third parties, including:
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Payment processors (for secure transactions)
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Logistics and delivery partners
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Technology and analytics partners (such as website hosting and performance analytics)
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Advertising and marketing platforms
These third parties are permitted to use your information only to perform services on our behalf and are required to protect it.
We do not sell your personal data.
Data Retention
We retain personal information only for as long as:
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Necessary to fulfill the purposes outlined in this policy
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Required by law, taxation, or regulatory obligations
When no longer required, data is securely deleted or anonymized.
Data Security
We implement and follow reasonable security practices, including:
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SSL encryption
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Restricted access to personal data
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Secure servers and systems
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.
Your Rights
You have the right to:
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Access your personal data
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Request correction or deletion
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Withdraw consent for marketing communications
To exercise your rights, contact us at suppor@vinoka.in. We will respond within a reasonable timeframe.
International Data Transfers
Your information may be processed or stored by service providers located outside India. We ensure that such transfers are protected through appropriate safeguards and contractual obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website indicates acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact: