Refund policy

Vinoka - Refund policy

At VINOKA a Brand of KVH HOME UTILITIES PRIVATE LIMITED, we are here to provide the best quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy for our customers  as outlined below.

Returns, Refunds, Cancellations, and Exchanges

What We Will Do Together:

  • Step 1: Raise a return/replacement request within 5 days from the date of delivery in case you have received an incorrect or expired product.

    • Please raise a request via email at support@vinoka.in with your order details and contact information.

    • You can also reach out to us through our customer support kvh2018india@gmail.com.

    • In case of a damaged or missing product, raise a request within 2 days from the date of delivery with video of opening the packaging.

  • Step 2: Our team will review your return request within 2 or 3 working days.

  • Step 3: If your return request is approved, we will arrange for a reverse pickup by our courier partner.

  • Step 4: If our reverse pickup service is unavailable in your location, you may be required to self-ship the product via a reliable courier. We will reverse courier charges  to you in your preferred wallet (UPI, PayTM) within 7 working days of receiving the product and approval of your claim.

Under What Conditions Can I Return or Replace My Product?

  • Wrong product delivered

  • Expired product delivered

  • Damaged product received (physical damage, tampered packaging with video proof while opening packaging)

  • Incomplete order (missing products)

Under What Conditions Will Return/Replacement Requests Not Be Accepted?

  • Opened, used, or altered products

  • Missing original packaging (cartons, labels, etc.)

  • Return/replacement request raised after 5 days from delivery

  • Damaged/missing product reported after 2 days from delivery

 

How Are Returns Processed?

Once your return request is initiated, our courier partners will pick up the item within 5-7 business days. The product will then be checked by our quality control team, and a refund or replacement will be initiated accordingly.

Can I Cancel My Order?

  • You can cancel your order before it reaches the “Ready to Ship” status by logging into your account and selecting the CANCEL option in the order details.

  • we reserves the right to cancel any order at any time without prior notice. In some cases, we may contact the customer for verification before shipping an order.

Refund Policy

  • Prepaid Orders: Refunds will be credited to the original payment method (bank account, credit/debit card, UPI) within 10 business days.

  • Cash on Delivery (COD) Orders: Customers must provide bank details to receive refunds via bank transfer.

How Long Does It Take to Receive a Refund?

  • Refunds for canceled orders are processed within 10 working days.

  • For returns, refunds are processed within 14 working days after the product has been received and passed our quality check.

Can I Return Part of My Order?

Yes, in these cases all shipping charges will be paid by customer. Other part will be charged as per our single product price policy . balance will be refunded according to our refund policy.

For any queries, feel free to reach out to us at support@vinoka.in

We value your trust and aim to provide the best possible experience with VINOKA